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Frequently Asked Questions

Q: What are the benefits of using Phonetradr?

A: We offer you a completely safe and convenient way to sell your old phone for the best possible price – or buy a certified pre-owned phone (CPO) with a full 12-month warranty.

Q: I have a phone I want to sell. What’s the process?

A: Simply click the SELL NOW button on the Phonetradr home page. The first part of the process will give you a valuation for the sale of your phone. If you’re happy with the price, click the LET’S SELL IT button and we’ll quickly sign you up with either your Google account or your Facebook account. From there you’ll be asked for your collection address. Once you’ve completed and submitted the form we’ll arrange the collection with our couriers, who will give you a call to arrange a collection time.

Q: Is it safe to sell my phone on Phonetradr?

A: Yes. Phonetradr is the safest and most secure way to sell your phone. From the moment we collect it, your phone is automatically insured. And when we receive it, it is placed in a highly secure vault until it’s sold. From there, we get you paid via EFT within 3 working days. Phonetradr is a turnkey solution that gives you peace of mind throughout the whole process.

Q: If I accept the valuation price of my phone, how long will it take to be listed for sale?

A: It takes, on average, 3 business days from the time of collection for the phone to be listed.

Q: How long will it take to sell my phone?

A: Usually between 3 and 14 days, depending on what type of phone you have and what condition it’s in.

Q: My phone has been listed for a few weeks, but it still hasn’t sold. Can I lower the price to help it sell faster?

A: If your phone isn’t selling, it might just be because there aren’t a lot of buyers at the time. But if you want to lower the price, simply email us and we’ll do it ASAP.

Q: If I sell my phone on Phonetradr and then it breaks, am I responsible?

A: You don’t need to worry about something going wrong with the phone, because we cover the device with a 12-month warranty for the next owner.

Q: I want to buy a phone. What’s the process?

A: Choose a phone and click the BUY button. You’ll be redirected to PayFast (our secure payment gateway), and when payment is complete you’ll be asked to provide your delivery address. Once we receive the payment confirmation we will have the phone packaged and brought to you by our courier.

Q: If I buy a phone, how long will it take for me to get it?

A: If you purchase it before 12pm (midday), we will get it to you between 1 and 5 working days depending on which device you purchase and where you live in South Africa, for specific delivery confirmation please refer to the details marked with each device.

Q: Is it safe to buy a phone on Phonetradr?

A: Yes. Phonetradr certifies every phone by running it through a 28-point test to ensure it’s in full working condition.

Q: What is the warranty if I buy a phone on Phonetradr?

A: You have a 12-month warranty, fully covered by us.

Q: Are all phones listed for sale checked to see if they have been reported stolen?

A: Yes. Every device on Phonetradr has been checked with legal authorities to ensure this.

Q: I dropped the phone I bought on Phonetradr and cracked the screen. Can you help?

A: Yes. We offer all our customers discounted prices on repair services in the event that they accidentally drop and damage their phone.

Questions regarding Samsung Galaxy S20

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